CANCELLATIONS AND RETURNS POLICY

1. Once the payment of your order is confirmed, your order cannot be changed or cancelled. In case of an exception, you may contact us through email at tulipofficefurniture82@gmail.com and raise a request for Cancellation within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order, you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch, and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Tulip Chairs. 

2. Steps in initiating Returns – You need to call our Customer Care Team to begin the process of Returns. You can either call us on +919988302001 or send an email
to tulipofficefurniture82@gmail.com . You are advised not to return any products without speaking first to a Tulip Chairs representative. Products that are returned without our
knowledge will be resent to the customer, and we will not have the ability to process any refund.

3. Return shipping charges will apply, If the shipment’s volumetric weight is more than 3 kg.Calculation of Volumetric Weight: LXBXH/4500 (Dimensions are in centimeters).
For all returns, please send an email to tulipofficefurniture82@gmail.com with your order number and tracking ID. For additional queries, call our Customer Care Team
on +919988302001. 

4. Refund will be offered only if the product’s replacement is unavailable. You need to notify us when you receive a damaged or defective product within 48 hours post delivery. You are requested not to accept any products with damaged or tampered packaging, excluding normal wear and tear on the package’s outer surface, which is acceptable in the process of transit.

5. The returned product must be completely unused, in its former packaging, and in the original condition while you received the product. Every package and product has a serial number attached to it. This serial number must be legible and not tampered with during return. You need to notify us of the same within 48 hours of product delivery to receive a replacement. Returns for furniture and fragile products will only be accepted only in case of manufacturing defect.

6. In what situations can my order be cancelled?
o If a product gets rejected during the process of Quality Check
o If the product stock is unavailable with our vendors
o If our shipping partners fail to deliver to the desired location

7. If you want to return any product, please inform any of our customer care representatives. Products returned without intimating us will be resent to the customer, who will not be entitled to any refund. To return products according to our Return Policy, kindly login a request with our Customer Care Team, by either calling us on +91 9988302001 or sending us an email at tulipofficefurniture82@gmail.com. Once a request for returns is approved and authorized from our side, we will pickup the product by ourselves. In locations where we do not offer Reverse Pickup facility, kindly ship the product through a trusted courier service to our warehouse, whose address is mentioned below:
Anand Trading Co.
B-23-2599/2600,Link Road,
Adjoining Petrol Pump,
Transport Nagar, Ludhiana
Mob: +91 9988302001

8. If you find out that the packaging of the product has been damaged or is open, refuse acceptance of the package and promptly notify our Customer Care Team. We will send a replacement product or offer a complete refund, which will depend on your preference and availability of products. 

9. If you receive products with defects or missing parts, immediately call our Customer Care Team at 9988302001 or Whatsapp us at 9988302001 . You will be provided with a replacement as quickly as possible. You need to inform us of the defect or missing part within 48 hours of product delivery for receiving a replacement.
10. Certain tulipofficefurniture82@gmail.com products have a warranty period stated by the manufacturer. If after utilizing such a product, you come across any manufacturing defect of flaw, please check the warranty document issued by the manufacturer and contact them directly. If you fail to contact the manufacturer, you can contact our Customer Care Team.

We will gladly contact the manufacturer on your behalf and come up with a resolution. This is only applicable for products that have a manufacturer’s warranty. Warranty:-
The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.This limited warranty does not apply to:
Small cuts, scratches or damage during the cleaning process Damaged caused by the incorrect installation of a product Cracks during the random displacement
Product kept in contact to direct sunlight and water, resulting in decaying of wood With time solid woods are encountered by minor cracks, called as checks, which are not
included in faults and warranty as these checks do not hamper the life of a product. As per the industry standards, unevenness up to 5 mm can happen because of the
difference in surfaces and floor levels. In that case, there is not a warranty.There is no warranty on upholstery/ coverings/ cushion covers.